Policies & Information

Important information regarding privacy, accessibility, cookies and website usage at KYS Recovery.

At KYS Recovery, we are committed to operating transparently, professionally and responsibly. This page provides access to our important website policies and information regarding how we operate and protect your data.

  • Effective Date: May 2026

    At KYS Recovery, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you use our website or contact us regarding our services.

    Who We Are

    KYS Recovery is a vehicle recovery and roadside assistance business based in Peterborough and surrounding areas.

    For any questions regarding this Privacy Policy or your personal data, please contact:

    KYS Recovery
    Email:     info@kys-recovery.co.uk
    Phone: 07775 393234

    Information We Collect

    We may collect and process the following information:

    • Your name

    • Phone number

    • Email address

    • Vehicle details

    • Pickup and drop-off locations

    • Booking and enquiry information

    • Any information you provide through contact forms, emails or phone calls

    We may also automatically collect limited technical information such as:

    • IP address

    • Browser type

    • Device information

    • Website usage data through cookies and analytics

    How We Use Your Information

    We use your information to:

    • Respond to enquiries

    • Provide recovery and transport services

    • Arrange bookings

    • Contact you regarding your request

    • Improve our website and services

    • Maintain business records

    • Comply with legal obligations

    We only collect information that is necessary for legitimate business purposes.

    Legal Basis For Processing

    Under UK GDPR, we rely on the following lawful bases for processing your data:

    • Consent

    • Legitimate business interests

    • Performance of a contract

    • Legal obligations

    How Your Information Is Stored

    We take reasonable steps to protect your personal information from:

    • Loss

    • Misuse

    • Unauthorised access

    • Disclosure or alteration

    Information submitted through our website may be stored securely through Squarespace and associated business systems such as email providers.

    Sharing Your Information

    We do not sell your personal information.

    We may share information only where necessary with:

    • Service providers

    • Recovery partners or subcontractors

    • Insurance companies (where applicable)

    • Legal or regulatory authorities if required by law

    Cookies

    Our website may use cookies and analytics tools to improve user experience and understand website performance.

    You can control or disable cookies through your browser settings.

    Your Rights

    Under UK data protection law, you have the right to:

    • Request access to your personal data

    • Request correction of inaccurate information

    • Request deletion of your data

    • Object to certain processing activities

    • Withdraw consent where applicable

    To exercise these rights, please contact us using the details above.

    Third-Party Services

    Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites.

    Changes To This Policy

    We may update this Privacy Policy from time to time. Any updates will be posted on this page.

    Contact Us

    If you have any questions about this Privacy Policy or how your data is handled, please contact:

    KYS Recovery
    info@kys-recovery.co.uk
    Peterborough & Surrounding Areas

  • Effective Date: May 2026

    This Cookie Policy explains how KYS Recovery uses cookies and similar technologies when you visit our website.

    By continuing to use our website, you agree to the use of cookies in accordance with this policy.

    What Are Cookies?

    Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience and provide information about how visitors use the site.

    Cookies may be stored temporarily during your visit or remain on your device for a longer period.

    How We Use Cookies

    KYS Recovery may use cookies to:

    • Ensure the website functions correctly

    • Improve website performance and usability

    • Understand how visitors use the website

    • Remember user preferences

    • Help protect website security

    • Support analytics and traffic monitoring

    Types of Cookies We May Use

    Essential Cookies

    These cookies are necessary for the website to function properly and cannot usually be disabled.

    They may include:

    • Security cookies

    • Form submission functionality

    • Session management

    Performance & Analytics Cookies

    These cookies help us understand how visitors interact with our website so we can improve performance and usability.

    This may include:

    • Page visits

    • Traffic sources

    • User behaviour

    • Device and browser information

    We may use analytics services such as:

    • Squarespace Analytics

    • Google Analytics (if enabled)

    Functionality Cookies

    These cookies allow the website to remember preferences and improve user experience.

    Examples include:

    • Saved preferences

    • Device recognition

    • Form assistance

    Third-Party Cookies

    Some content or services on our website may use third-party providers such as:

    • Google Maps

    • Social media platforms

    • Embedded content

    • Booking or contact tools

    These providers may place their own cookies subject to their own privacy policies.

    Managing Cookies

    Most web browsers allow you to:

    • View cookies

    • Delete cookies

    • Block cookies

    • Control cookie preferences

    You can manage cookie settings through your browser preferences.

    Please note that disabling certain cookies may affect website functionality.

    Changes To This Policy

    We may update this Cookie Policy from time to time to reflect changes in technology, legislation or website functionality.

    Any updates will be published on this page.

    Contact Us

    If you have any questions regarding this Cookie Policy, please contact:

    KYS Recovery
    📧 info@kys-recovery.co.uk
    📞 07775 393234
    📍 Peterborough & Surrounding Areas

  • Effective Date: May 2026

    KYS Recovery is committed to ensuring our website is accessible to all users, including people with disabilities or accessibility needs.

    We aim to make our website easy to use, accessible and inclusive for everyone visiting kys-recovery.co.uk.

    Our Commitment

    We are continuously working to improve the accessibility and usability of our website by following recognised best practices and accessibility standards where reasonably possible.

    We aim to ensure that our website:

    • Is clear and easy to navigate

    • Works across different devices and screen sizes

    • Can be used with assistive technologies where possible

    • Uses readable fonts, clear contrast and simple layouts

    • Allows users to contact us through multiple methods

    Accessibility Features

    Our website may include:

    • Clear headings and page structure

    • Consistent navigation

    • Responsive mobile-friendly design

    • Alternative text for important images where appropriate

    • Readable colour contrast

    • Keyboard-accessible functionality where possible

    Ongoing Improvements

    As a small independent business, we are committed to improving accessibility over time and welcome feedback from users who experience difficulties accessing any part of the website.

    We regularly review our website and make reasonable improvements where possible.

    Third-Party Content

    Some areas of our website may rely on third-party platforms or services, including:

    • Squarespace

    • Embedded maps

    • Social media links

    • External booking or contact services

    We cannot guarantee the accessibility of third-party content but aim to use reputable providers wherever possible.

    Need Assistance?

    If you experience difficulty using this website, accessing information, or contacting us online, please get in touch and we will do our best to assist you.

    KYS Recovery
    📧 info@kys-recovery.co.uk
    📞 07775 393234
    📍 Peterborough & Surrounding Areas

    Accessibility Feedback

    We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers, please contact us so we can review and improve the experience.

    Compliance

    We aim to make our website as accessible as reasonably possible in line with the Equality Act 2010 and recognised accessibility best practices applicable within the United Kingdom.